Common questions
We want your experience with our forum to be as pleasant and easy as possible. To make things clear and accessible for users, we've listed the answers to some of the most frequently asked questions about backup in one concise section.
Take a look at our FAQ below and get in touch if you have a question that hasn't been addressed.
Introdução
A SafetyOnCloud oferece um sistema de Help Desk através do software Hesk, que permite aos clientes abrir e acompanhar chamados de suporte de forma simples e eficiente. Este tutorial detalha os passos necessários para abrir um chamado através da interface web e por e-mail, bem como as informações essenciais que devem ser fornecidas para agilizar o atendimento.
Abertura de Chamados pela Interface Web
Acessar o Portal de Help Desk:
Abra o navegador e digite a URL: https://tickets.safetyoncloud.com/.
Criar um Novo Chamado:
Clique no botão "Novo Chamado" ou "Submit a ticket".
Preencher as Informações do Chamado:
Nome: Informe seu nome completo.
E-mail: Insira seu endereço de e-mail para contato.
Assunto: Forneça um título breve que resuma o problema.
Mensagem: Descreva detalhadamente o problema ou solicitação. Inclua informações como:
Natureza do problema (exemplo: erro ao acessar sistema, lentidão, etc.).
Ações já realizadas para tentar resolver o problema.
Capturas de tela ou documentos relevantes (se aplicável).
Categoria: Selecione a categoria que melhor se encaixa no tipo de suporte necessário.
Enviar o Chamado:
Após preencher todos os campos, clique em "Enviar" ou "Submit".
Acompanhamento do Chamado:
Você receberá um e-mail de confirmação com um número de ticket.
Utilize a mesma URL https://tickets.safetyoncloud.com/ para acompanhar o status do chamado inserindo o número do ticket e o seu e-mail.
Abertura de Chamados por E-mail
Enviar um E-mail para o Suporte:
Abra seu cliente de e-mail.
Envie um e-mail para support@safetyoncloud.com.
Preencher as Informações no E-mail:
Assunto: Indique um título breve que resuma o problema.
Corpo do E-mail: Inclua as seguintes informações:
Nome: Seu nome completo.
Descrição Detalhada: Descreva o problema ou solicitação de forma detalhada, mencionando:
Tipo de problema (exemplo: erro de sistema, dificuldade de acesso, etc.).
Ações já tentadas para resolver a questão.
Qualquer captura de tela ou documento relevante (se aplicável).
Contato: Insira o melhor meio para que a equipe de suporte possa entrar em contato, caso necessário.
Acompanhamento:
Após o envio, você receberá um e-mail de confirmação com o número do ticket.
Responda ao e-mail de confirmação para adicionar mais informações ou acompanhe o status acessando https://tickets.safetyoncloud.com/ com o número do ticket.
Informações Essenciais para Abertura de Chamados
Para garantir um atendimento eficiente, por favor inclua as seguintes informações ao abrir um chamado:
Descrição Clara do Problema: Inclua o máximo de detalhes possíveis sobre o problema ou solicitação.
Passos Realizados: Informe as ações que já foram tentadas para resolver a situação.
Anexos: Inclua capturas de tela ou documentos relevantes, se disponível.
Informações de Contato: Certifique-se de fornecer um e-mail ou telefone para que a equipe de suporte possa entrar em contato rapidamente.
Seguindo estas instruções, a SafetyOnCloud poderá oferecer um suporte rápido e eficiente, resolvendo suas questões da melhor forma possível.
The origin of the word is back up, which comes from the English language, the predominant language in the area of information technology, and literally means “to go back”. Over time, backup has become synonymous with backup.In the world of information technology, a backup (commonly called a data backup) is a digital copy of computer data that is obtained and stored securely on another computer system so that it can be used to restore the original in case of loss. of data.
To understand what cloud backup is first we need to understand what cloud is.
In information technology, we call a cloud a group of physical computers installed in a data center, or data center, whose computational resources are shared among several users. As keeping your own computers in a private data center is expensive, and involves issues such as redundancy of resources such as internet access links, no-breaks and power generators, servers and storage locations, the data center does this for its clients, leaving these complexities to the specialized company that does it. Among the computational resources necessary for the use of clients, the most difficult to share is precisely the storage space, because for each client it is necessary to reserve the contracted space, unlike CPU and memory resources, which are more easily shared. This naturally makes him the most appropriate.
Cloud backup allows companies that maintain their local servers, avoiding the use of cloud servers due to the high cost, to keep a copy of their data in the cloud, so that they can be recovered in case of problems with their infrastructure local. It's the best of both worlds, because the customer has the lowest cost of local servers, with the security of the data center.
In the simple copy, the information is simply copied, without any quality control of the copy performed. This is what happens with simple backups such as those offered by companies like Dropbox, in which data is synchronized between the client computer and servers in data centers, without any data checks being carried out to verify that the copy was made, and most of the time without having a retention policy.
The backup is the next step, because in addition to the simple copy, the data is deduplicated, which is the technique that allows that after the first copy, only what has changed in the files is sent to the datacenter, and compressed. In addition, data is encrypted before it travels over the internet, ensuring that no one can access your data, even if they manage to intercept it. In addition, it is necessary to be able to recover data as it was on a given occasion, which is established in the retention policy, allowing for example that a spreadsheet, document, database, etc; be recovered within the established policy, from a year ago, for example. This allows the company to even comply with the LGPD legislation.
For this, it is necessary that the company responsible for the backup provides the client with reports, preferably automated, that allow the monitoring of the backups carried out. SafetyOnCloud, in addition to reporting, allows the customer to follow up through a client installed on the computers where the backup is made, and through a web tool, allowing him to consult the status of his backup, and even make changes to the settings from anywhere and any time. All this with the availability and security of Amazon AWS, where our servers are hosted.
The processing of data restoration, known as restore, depends on a number of factors, including the amount of data to be restored, and the speed of the internet link. SafetyOnCloud gives the customer the possibility to keep their backups in multiple locations, being able to have, for example, the same data being copied to local servers, and to the cloud at the same time, having the same management tools at their disposal.
The first backup will take the longest, and the time for the first copy to finish will depend on several factors, including:
Volume of data to be copied to the cloud.
Computer processing speed from which the data will be copied.
Speed of link available for copying
From the second copy to the cloud, only the changed data will be copied, using the deduplication technique (see topic).
In computing, data deduplication or deduplication is a technique for eliminating duplicate copies of repeated data. A related and somewhat synonymous term is single instance storage. This technique is used to improve storage utilization and can also be applied to network data transfers to reduce the number of bytes that must be sent.
In the deduplication process, unique pieces of data, or patterns of bytes, are identified and stored during an analysis process. As the analysis continues, other chunks are compared to the stored copy, and whenever a match occurs, the redundant chunk is replaced with a small reference that points to the stored chunk. Given that the same byte pattern can occur tens, hundreds, or even thousands of times (the frequency of matches depends on the chunk size), the amount of data that must be stored or transferred can be greatly reduced.Source: Wikipedia
You can select the storage region during initial setup. Available storage locations include the United States (Iowa), European Union (Netherlands), Great Britain, Canada, and Australia. You can also manage backups for multiple G Suite organizational accounts, each with a different storage region, from a single SafetyOnCloud console.
Organizations back up G Suite data to prevent data loss due to malware, cyber attacks, and data deletions. Although Google offers high service uptime and protects G Suite data from hardware failure, data can still be lost due to cyber-attacks and errors.
IDC and Gartner recommend using a third-party backup service to protect cloud data from malware and deletions.
Google does not do what is commonly understood as a backup (taking full or incremental snapshots at regular intervals).
Instead, Google G Suite applications are hosted on a highly available infrastructure - data is replicated across multiple regions, application components are distributed and redundant. G Suite is therefore protected against downtime, hardware failures or disasters that can affect the physical infrastructure.
G Suite protects against user or administrator errors, malware, data overwrites or deletions. Google clearly states in its terms that it is your (the customer's) responsibility to protect your data.
You can select the storage region during initial setup. Available storage locations include United States (Iowa), European Union (Netherlands), Great Britain, Canada, and Australia.
You can also manage backups of multiple Microsoft (Office) 365 organizational accounts, each with a different storage region, from a single SafetyOnCloud console.
Veeam O365 backup is one of the most popular solutions, but Veeam doesn't offer a full cloud service - it offers software tools that need to be installed, maintained, partitioned and managed. We believe that cloud-to-cloud backup is the most practical option for Office 365 backup.
SafetyOnCloud is based on a new distributed microservices architecture that helps achieve 2-3x faster performance than legacy alternatives, along with increased reliability and unique 10s features.
Yes, if you enable the “Take file system snapshot” checkbox. This checkbox is enabled by default and causes SafetyOnCloud to take a VSS snapshot that allows you to back up open and in-use files from a consistent point-in-time snapshot of your disk.
On MacOS and Linux, SafetyOnCloud will back up open files without any special configuration.
Yes, SafetyOnCloud does not place restrictions on the files you select for backup. You can also use wildcards and regular expressions to find files to back up (for example, all *.docx files in C:\].
You can back up any size files you like, including large databases or zip files. As a best practice, we recommend using other types of specific protected items if SafetyOnCloud has a more specific integration available, such as Microsoft SQL Server.
SafetyOnCloud uses VDI to create a virtual disk device on the Microsoft SQL Server itself and then executes a regular T-SQL BACKUP statement on the virtual disk device. All writes on this device are transparently redirected to SafetyOnCloud's shredding mechanism. This allows SafetyOnCloud to read data in Microsoft SQL Server's native backup format without requiring any temporary space on the local PC.
SafetyOnCloud is cluster-aware. If your data is stored on a hyper-converged server using Storage Spaces Direct, SafetyOnCloud can back up VHD files from anywhere in the hyper-converged cluster.
The set of virtual machines available for backup will only reflect the current hyper-converged node, so it is recommended to install SafetyOnCloud on all host nodes of the cluster.
Yes, SafetyOnCloud supports production checkpoints. If the guest VM is running a supported version of Windows, a production checkpoint integrates with guest VSS services to create a VSS snapshot within the guest OS, providing better quiescence for VSS-aware services such as Microsoft SQL Server running inside the guest operating system.
If production checkpoints are not available for the specified VM, SafetyOnCloud can use standard checkpoints or other methods to safely take a point-in-time checkpoint of the VM.
System state is a Windows Server feature for backing up Active Directory and other system state data. It produces a small size file in vhd format that can be re-imported to a running Windows Server instance using official Microsoft tools. Requires temporary spool space.
Windows System Backup produces a backup of the entire hard drive in vhd format. Requires temporary spool space.
Disk Image produces a backup of the entire hard drive in vmdk format, which can be used for bare metal restore. It does not require temporary spool space and can stream the backup data directly to its storage location.
Yes, if you enable the “Take file system snapshot” checkbox. This checkbox is enabled by default and causes SafetyOnCloud to take a VSS snapshot that allows you to back up open and in-use files from a consistent point-in-time snapshot of your disk.
On macOS and Linux, SafetyOnCloud will back up open files without any special configuration.
System state is a Windows Server feature for backing up Active Directory and other system state data. It produces a small size file in vhd format that can be re-imported to a running Windows Server instance using official Microsoft tools. Requires temporary spool space.
Windows System Backup produces a backup of the entire hard drive in vhd format. Requires temporary spool space.
Disk Image produces a backup of the entire hard disk in vmdk format, which can be used for OS-free restore. It does not require temporary spool space and can stream the backup data directly to its storage location.
SafetyOnCloud can back up files opened using VSS with the "File and Folder" protected item type when you enable the "Take file system snapshot" checkbox. The separate app-aware writer booster is for other installed apps that provide a VSS writer driver. You don't need Application-Aware Writer enhancement to back up open files with SafetyOnCloud.
A VSS writer is a driver built into the VSS subsystem in Windows to allow a backup job to be fully consistent with the state of an application. When you select a VSS recorder in SafetyOnCloud's "Application-aware recorder" protected item type, SafetyOnCloud requests that the VSS recorder produce an application-consistent backup of all application-specific data that is made available to SafetyOnCloud.< /p>
Microsoft SQL Server, Microsoft SharePoint, Microsoft Exchange Server, Microsoft Hyper-V, Oracle DB, and many other third-party applications include a VSS Writer driver with their product. By using the "Application-Aware Writer" protected item type in SafetyOnCloud, you can back up data from these applications in an application-consistent manner.
Yes, if you enable the “Take file system snapshot” checkbox. This checkbox is enabled by default and causes SafetyOnCloud to take a VSS snapshot that allows you to back up open and in-use files from a consistent point-in-time snapshot of your disk.
On macOS and Linux, SafetyOnCloud will back up open files without any special configuration.
Introdução
A SafetyOnCloud oferece um sistema de Help Desk através do software Hesk, que permite aos clientes abrir e acompanhar chamados de suporte de forma simples e eficiente. Este tutorial detalha os passos necessários para abrir um chamado através da interface web e por e-mail, bem como as informações essenciais que devem ser fornecidas para agilizar o atendimento.
Abertura de Chamados pela Interface Web
Acessar o Portal de Help Desk:
Abra o navegador e digite a URL: https://tickets.safetyoncloud.com/.
Criar um Novo Chamado:
Clique no botão "Novo Chamado" ou "Submit a ticket".
Preencher as Informações do Chamado:
Nome: Informe seu nome completo.
E-mail: Insira seu endereço de e-mail para contato.
Assunto: Forneça um título breve que resuma o problema.
Mensagem: Descreva detalhadamente o problema ou solicitação. Inclua informações como:
Natureza do problema (exemplo: erro ao acessar sistema, lentidão, etc.).
Ações já realizadas para tentar resolver o problema.
Capturas de tela ou documentos relevantes (se aplicável).
Categoria: Selecione a categoria que melhor se encaixa no tipo de suporte necessário.
Enviar o Chamado:
Após preencher todos os campos, clique em "Enviar" ou "Submit".
Acompanhamento do Chamado:
Você receberá um e-mail de confirmação com um número de ticket.
Utilize a mesma URL https://tickets.safetyoncloud.com/ para acompanhar o status do chamado inserindo o número do ticket e o seu e-mail.
Abertura de Chamados por E-mail
Enviar um E-mail para o Suporte:
Abra seu cliente de e-mail.
Envie um e-mail para support@safetyoncloud.com.
Preencher as Informações no E-mail:
Assunto: Indique um título breve que resuma o problema.
Corpo do E-mail: Inclua as seguintes informações:
Nome: Seu nome completo.
Descrição Detalhada: Descreva o problema ou solicitação de forma detalhada, mencionando:
Tipo de problema (exemplo: erro de sistema, dificuldade de acesso, etc.).
Ações já tentadas para resolver a questão.
Qualquer captura de tela ou documento relevante (se aplicável).
Contato: Insira o melhor meio para que a equipe de suporte possa entrar em contato, caso necessário.
Acompanhamento:
Após o envio, você receberá um e-mail de confirmação com o número do ticket.
Responda ao e-mail de confirmação para adicionar mais informações ou acompanhe o status acessando https://tickets.safetyoncloud.com/ com o número do ticket.
Informações Essenciais para Abertura de Chamados
Para garantir um atendimento eficiente, por favor inclua as seguintes informações ao abrir um chamado:
Descrição Clara do Problema: Inclua o máximo de detalhes possíveis sobre o problema ou solicitação.
Passos Realizados: Informe as ações que já foram tentadas para resolver a situação.
Anexos: Inclua capturas de tela ou documentos relevantes, se disponível.
Informações de Contato: Certifique-se de fornecer um e-mail ou telefone para que a equipe de suporte possa entrar em contato rapidamente.
Seguindo estas instruções, a SafetyOnCloud poderá oferecer um suporte rápido e eficiente, resolvendo suas questões da melhor forma possível.
The origin of the word is back up, which comes from the English language, the predominant language in the area of information technology, and literally means “to go back”. Over time, backup has become synonymous with backup.In the world of information technology, a backup (commonly called a data backup) is a digital copy of computer data that is obtained and stored securely on another computer system so that it can be used to restore the original in case of loss. of data.
To understand what cloud backup is first we need to understand what cloud is.
In information technology, we call a cloud a group of physical computers installed in a data center, or data center, whose computational resources are shared among several users. As keeping your own computers in a private data center is expensive, and involves issues such as redundancy of resources such as internet access links, no-breaks and power generators, servers and storage locations, the data center does this for its clients, leaving these complexities to the specialized company that does it. Among the computational resources necessary for the use of clients, the most difficult to share is precisely the storage space, because for each client it is necessary to reserve the contracted space, unlike CPU and memory resources, which are more easily shared. This naturally makes him the most appropriate.
Cloud backup allows companies that maintain their local servers, avoiding the use of cloud servers due to the high cost, to keep a copy of their data in the cloud, so that they can be recovered in case of problems with their infrastructure local. It's the best of both worlds, because the customer has the lowest cost of local servers, with the security of the data center.
In the simple copy, the information is simply copied, without any quality control of the copy performed. This is what happens with simple backups such as those offered by companies like Dropbox, in which data is synchronized between the client computer and servers in data centers, without any data checks being carried out to verify that the copy was made, and most of the time without having a retention policy.
The backup is the next step, because in addition to the simple copy, the data is deduplicated, which is the technique that allows that after the first copy, only what has changed in the files is sent to the datacenter, and compressed. In addition, data is encrypted before it travels over the internet, ensuring that no one can access your data, even if they manage to intercept it. In addition, it is necessary to be able to recover data as it was on a given occasion, which is established in the retention policy, allowing for example that a spreadsheet, document, database, etc; be recovered within the established policy, from a year ago, for example. This allows the company to even comply with the LGPD legislation.
For this, it is necessary that the company responsible for the backup provides the client with reports, preferably automated, that allow the monitoring of the backups carried out. SafetyOnCloud, in addition to reporting, allows the customer to follow up through a client installed on the computers where the backup is made, and through a web tool, allowing him to consult the status of his backup, and even make changes to the settings from anywhere and any time. All this with the availability and security of Amazon AWS, where our servers are hosted.
The processing of data restoration, known as restore, depends on a number of factors, including the amount of data to be restored, and the speed of the internet link. SafetyOnCloud gives the customer the possibility to keep their backups in multiple locations, being able to have, for example, the same data being copied to local servers, and to the cloud at the same time, having the same management tools at their disposal.
The first backup will take the longest, and the time for the first copy to finish will depend on several factors, including:
Volume of data to be copied to the cloud.
Computer processing speed from which the data will be copied.
Speed of link available for copying
From the second copy to the cloud, only the changed data will be copied, using the deduplication technique (see topic).
In computing, data deduplication or deduplication is a technique for eliminating duplicate copies of repeated data. A related and somewhat synonymous term is single instance storage. This technique is used to improve storage utilization and can also be applied to network data transfers to reduce the number of bytes that must be sent.
In the deduplication process, unique pieces of data, or patterns of bytes, are identified and stored during an analysis process. As the analysis continues, other chunks are compared to the stored copy, and whenever a match occurs, the redundant chunk is replaced with a small reference that points to the stored chunk. Given that the same byte pattern can occur tens, hundreds, or even thousands of times (the frequency of matches depends on the chunk size), the amount of data that must be stored or transferred can be greatly reduced.Source: Wikipedia