Cancellation
Customers may cancel a subscription according to the process made available by SafetyOnCloud or Stripe. Cancellation normally stops renewal at the end of the current billing period unless otherwise stated.
No automatic refunds
Fees already charged are generally non-refundable, including setup fees, completed onboarding, used subscription periods, add-ons and professional services, except where required by law or expressly approved by SafetyOnCloud.
Annual plans
Annual subscriptions are discounted in exchange for a yearly commitment. Early cancellation does not automatically create a prorated refund unless required by law or stated in a signed agreement.
Failed payments
If payment fails, SafetyOnCloud may retry billing, notify the customer, suspend service, restrict restores or cancel the subscription according to the billing settings and applicable law.
Post-cancellation data
After cancellation, backup data may be retained for a limited period or deleted according to service configuration, retention policy, storage provider rules and legal obligations. Customers should request export or restore before cancellation when needed.