Purpose
These Online Order Terms define how a customer subscribes to SafetyOnCloud services through a public pricing page, Stripe Checkout, or a written order form. They operate as the customer-specific order record together with the Stripe Checkout Session, invoice, selected plan, add-ons, billing cycle and acceptance metadata.
Order formation
An order is formed when the customer selects a plan, accepts the applicable terms, completes Checkout or signs an order form, and the payment method is authorized. Activation may require onboarding, technical validation, credentials and information from the customer.
Order details
The order includes the selected plan, monthly or yearly billing cycle, setup fee if applicable, optional add-ons, currency, payment method, customer name, billing details, Stripe Customer ID, Checkout Session ID and Subscription ID where available.
Authority and accuracy
The person placing the order represents that they are authorized to purchase services on behalf of the customer and that all submitted billing, contact and technical information is accurate.
Online acceptance evidence
SafetyOnCloud may record the terms version, acceptance timestamp, IP address, user agent, Stripe session, plan, add-ons, currency and customer identifiers as evidence of acceptance.
Plans requiring onboarding
Resolve, Assure and complex environments require commercial or technical onboarding before activation. SafetyOnCloud may decline or revise an order if the environment is not technically suitable for the requested service level.
Changes to an order
Plan upgrades, storage expansions, workload additions and technical changes may require new add-ons, a revised order, a separate statement of work or a signed agreement.